Terms & Conditions
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SAFETY WARNING AND DISCLAIMERS
Our skateboards and scooters are sports equipment, not toys.
SKATEBOARDING, SCOOTING, SKATING AND BIKING ARE DANGEROUS.
Research your body size, foot size, body weight and riding
style to ensure you choose a product or accessories suitable for you and your set
Only use your equipment for its intended use.
Always check you equipment for damaged or loose components before riding.
Do not ride a skateboard if you are experiencing wheel-bite.
Wear a helmet and protective pads.
Ride within your ability.
Terms and Conditions for price, payment, collection, shipping, setting up and use of equipment, returns and gift vouchers
Place orders on this website for payment at checkout by Paypal or Card, or select BACS payment for an invoice which will have BACS or Paypal / Paypal with Card options.
You may also order by email - we will send an invoice which may be paid by BACS transfer or Paypal.
Goods are only shipped after cleared payment. We do not offer credit terms.
Checkout will add 20% VAT for UK and Northern Ireland customers. Europe and the rest of the world will have no taxes added at checkout. Customers outside of the UK must pay the import duty and tax for any purchases or replacements, or their item may not clear customs. Customers who do not pay import duties or taxes may find that their item is returned to us, at our expense, or disposed of by customs or courier company. In either case, no refund will be issued.
Delivery charge is £4.99 including VAT
Shipping and Collection
Collection after payment for click and collect items is from 1 Designer
House, Sandford Lane Industrial Estate, Wareham, Dorset. BH20 4DY +44(0)1202 916411 email
email@example.com during open hours. We will text when your item is ready for collection. We will email if no mobile number is available for texting.
For postal items we will provide delivery with a reputable courier or postal service for a charge of £4.99 including VAT and will provide delivery details. Delivery in the UK is usually within 3 working days of order. Delivery elsewhere requires a quote and invoice and is usually within 7 working days, subject to customs clearance. Customers outside of the UK must pay the import duty and tax for any purchases or replacements, or their item may not clear customs. Customers who do not pay import duties or taxes may find that their item is returned to us, at our expense, or disposed of by customs or courier company. In either case, no refund will be issued.
Customers may visit the shop for purchases.
Setting up your ride
Before riding, take the time to learn how the components of your ride should be set up and checked.
Always check for correctly fastened components and damage.
Do not ride equipment with loose, broken or cracked components.
Make sure any griptape is secure.
Make sure your equipment is suitable for your size and weight.
Set up your equipment to suit your weight and ensure the correct function is checked. On skateboards, check for wheel-bite and eliminate it. Wheel-bite is when the wheels rub against the underside of the deck when leaning - it can stop
your board and cause you to fall. Wheel-bite can happen if your trucks are too
loose. You might choose to fit harder bushings. You might want to fit riser
pads. If riser pads are added, make sure your bolts are long enough to fit
Wheels and bearings
Bearings can be gently removed using a bearing press tool. Do not hit the bearings to remove them – you will damage them. New bearings will be coated with a thick and sticky factory grease. Learn how to clean your bearings and apply speed cream, and do this whenever needed.
When you refit a wheel, ensure you have learned the correct procedure and you have the necessary components. On scooters use thread locker and tighten the screws throughly. On skateboards do up the wheel nut to full tightness and then ease of a quarter of a turn at a time only, until your wheel spins fast. Make sure you can see threaded bar protruding at least 3mm through your wheel nut, and that the nylon locking mechanism of your nut is stopping the nuts from undoing during use. Wheel nuts must be replaced if the nylon inside is wearing out.
riding or turning on a skateboard
This is perfectly normal. The squeaking usually comes from
the pivot cup in your trucks. It is the insert in between the hangar and the
baseplate. Quick fixes for the squeak can be; cleaning the pivot cup, or
inserting a small amount of paraffin wax shavings, or soap into the pivot cup –
this reduces the friction and can stop the squeak.
The 14 day Inspection
Use the Warrany information below to see if any found defects are covered. If during the Inspection Period (within 14 days of receipt of the Goods), the
Goods are found to be defective, you must inform us within the Inspection
Period of such defect. We will arrange for collection of such Goods or ask you
to return the Goods to us at our cost and once we have checked that the Goods
are faulty, we will in consultation with you: Replace the Goods; or Repair the
Goods; or Provide you with a full refund for those defective Goods.
the Consumer Contracts (Information, Cancellation and Additional Charges)
Regulations 2013 if you purchase Goods from us via our catalogue or on the Site
and you are a UK/EU consumer, you are able to cancel your order with us for any
reason or no reason at all within fourteen (14) days following receipt of your
Goods by providing us with notice. Your rights of cancellation are in addition
to your other rights of cancellation set out in these Conditions. Goods should
be returned to us as soon as reasonably practicable but in no event later than
fourteen (14) days after your notification to us that you wish to cancel your
If your item is defective, we
will do our best to get you back on your wheels! If you believe something is
defective with your product, but you are not entirely sure what the issue is,
contact us so we can run you through a few steps to help solve your problem. At
times, issues are small and fixable with a few quick adjustments.
On skateboards, if all four wheels do not touch
the ground on your new board you will first need to check your truck tightness,
and check for uneven or damaged bushings. This is a common problem. Rarely, a
deck may be warped, in which case it will need returning in unused condition.
Returns and refunds in
the case of Shortages, damage and order errors
there are shortages or damages to the Goods you receive which have occurred
whilst in transit, or there is any other error with your order (such as you
have received the wrong product), you must notify us within 14 days of receipt
of your delivery (the "Inspection Period"), giving us full details of
any such shortages, damages or errors with the Goods or your order. You must
promptly return any damaged Goods or Goods received in error to us together
with all packaging. We will reimburse you for the postage costs incurred in
returning such Goods. This is best done by contacting us for a shipping label. Where
we accept that there has been damage in transit, a shortage or an error in the
Goods dispatched, we shall make up any shortfall, error or damage to your order
free of charge as soon as reasonably possible, or organise a refund. After the Inspection Period has expired, you
will be deemed to have accepted the Goods and any attempt to return the Goods
after this time pursuant to this clause will be rejected by us.
Most of the
sports products we sell are covered under warranty for hardware
failure due to manufacturer errors. All warranties will be void if this product
is modified in any way. Poor maintenance, apparent external damage or wilful
damage, misuse or incorrect installation will not be covered by our warranty.
We will not warranty or replace any product that is not purchased directly
from Skatenotbored or an official recognised stockist. Proof of
purchase must also be provided with any warranty claim.
on our products can only be processed if you have a proof of purchase and you
are the original owner. If you have any issues that are valid please contact us
at https://skatenotbored.com Tel : 01202 916411 and we will assist you
with your issues.
DECKS Usually covered by a 3 months manufacturer's
cover: Snapping or visible cracking of the deck. Visible paint of finish
defects out of the box. Function of the deck.
will not cover
caused by misuse or abuse to the deck. (Grinding Unwaxed Surfaces such as curbs
or ledges). Scratching, fading of paint or anodising over time. Damage to
the headset cups due to incorrect installation. Modifications to any part of
the deck. Apparent external damage or wilful damage, misuse or incorrect
installation. Please note: Scooter decks are subject to extreme
pressures and stress. To increase the life expectancy of your deck, avoid
constantly jumping to flat and make all attempts to land smoothly, minimising
the shock to the deck.
decks are prone to failure due to the nature of the use, it’s a by-product of
the sport. Decks are constantly put under extreme pressures and grinded on
extensively which can weaken the product over time.
wHEELS Usually covered by a 90 day manufacturer’s warranty.
cover: De-hubbing of the PU tire from the wheel core. Warping or deformation of
the hub bearing housing. Extreme chunking of the PU due to manufacturer error. This
will not cover : Wheel bearings. Apparent external
damage or wilful damage, misuse or incorrect installation. Standard wear
and tear from daily use. Damaged caused by grinding.
TITANIUM BARS Usually covered by a 30 day manufacturer’s
warranty. This will cover: Cracking of
welds. Paint defects. This will not cover : If bars
have less then 40mm of fork tube inside the bars. If you modify or cut your
bars. Scratching or chipping of paint. Misuse of your bars. Bending or cracking
due to misuse or poor landing. Apparent external damage or wilful damage,
misuse or incorrect installation. Titanium bars are a light-weight
specialised product for use by smooth and proficient riders. Landing
incorrectly, throwing bars from any height or dropping will damage the bars.
This is not covered by the warranty.
aLUMINIUM BARS Usually covered by a 30 day manufacturer’s
warranty. This will cover: Cracking of
welds. Paint defects. This will not cover :If bars have
less then 40mm of fork tube inside the bars. If you modify or cut your bars. Scratching
or chipping of paint. Misuse of your bars. Bending or cracking due to misuse or
poor landing. Apparent external damage or wilful damage, misuse or incorrect
installation. Aluminium bars are a light-weight product for use by smooth
and proficient riders. Landing incorrectly, throwing bars from any height or
dropping will damage the bars. This is not covered by the warranty.
CHROMOLY BARS Usually covered by a 90 day manufacturer’s
warranty. This will cover: Bending or
breaking of bars. Snapping of top Bar Compression. This will not cover
: If bars have less then 40mm of fork tube inside the bars. If you modify or
cut your bars. Scratching or chipping of paint. Misuse of your bars. Snapping
of Bar Compression due to poor construction/Loose bolts. Bending or
cracking due to misuse or poor landing. Apparent external damage or wilful
damage, misuse or incorrect installation.
FORKS Usually covered by a 90 day manufacturer’s
warranty. This will cover: Breaking or
bending (excluding the axle). This will not cover
: Breaking or bending of the axle. Misuse or poor set up. Any modifications to
the fork. Apparent external damage or wilful damage, misuse or incorrect
CLAMPS Usually covered by a 90 day manufacturer’s
warranty. This will cover: Breaking or
clamp body. This will not cover : Cross threading the
bolts. Snapping bolts. Stripping of the bolt heads by using rounded-off Allen
keys. Scratching of paint or anodizing. Apparent external damage or wilful
damage, misuse or incorrect installation.
BRAKES: Usually covered by a 30 day manufacturer’s
warranty. This will cover: Snapping or
Cracking of the Brakes Structure. This will not cover :
Cross threading or rounded bolts. Snapping bolts. General Wear of Nylon from
braking. Wear from Excessive force from incorrect installation.
NYLON REPLACEABLE DECK
covered by a 30 day manufacturer’s warranty. This will
cover: Snapping of the overall structure. This will not cover
: General Wear from Grinding. Dented or Miss-shaped Edges. Rounded Axle Nut
locking system. Wear from Excessive force from incorrect installation.
EXCLUSIONS Grip Tape, Grips, Headsets and Bearings are
consumable products and are not covered under warranty unless received in a
non-functioning or defective state. These have a standard statutory life
expectancy of a minimum 14 days from purchase. If any of the above products
“fail” within 14 days, the manufacturer will usually agree to replace the
SKATEBOARDS - COMPLETE SKATEBOARDS, decks, trucks and wheels Usually covered by a 6 months manufacturers warranty. This will not cover: Normal wear and tear in the form of: Tail
or nose wear from dragging your skateboard. Damage due to impact on curbs or
other objects. Damage from extreme temperature changes, water, or moisture. Warping
as a result of exposure to heat, snow, rain, or immersion in water. Edges
chipping or cracks from impact to foreign objects. Stress cracks in the surface
plies that are not deemed to be defects and do not affect the structural
integrity of your skateboard. Breaks due to: User error in assembly of
your skateboard or components. High impact tricks. Any sort of intentional
breakage. Physically modifying your skateboard (chopping, drilling, etc.). Grip
tape replacement or repair.
PROTECTION HELMETS Usually covered by a 180 day manufacturer’s
warranty. The impact absorbing material
called EPS (Expanded Polystyrene). It is designed to compress, break and crack
upon major impact, so your head doesn't! Your helmet is not designed to
withstand multiple serious impacts and you MUST replace your helmet after
one serious impact. Although the helmet exterior may look perfectly fine
from the outside the EPS structure may be compromised following
a heavy impact. Please replace your helmet after a heavy impact for
your own safety.This will cover: Manufacturing defect. This will not cover
: Damaged caused by use.
PADS Usually covered by a 90 day manufacturer’s
warranty. This will cover: Manufacturing
defect. This will not cover : Damaged caused by use.
In addition to our warranty terms, the following situations are not
accepted for return:
Breakage due to
Improper installation of
Improper foot positioning when
landing high impact tricks
We allow our customers to start a
return within 14 days, and complete a return within a further 14 days, of the
product receipt for a refund or an exchange for defective items, or as part of
your cooling-off period if you change your mind. Customers are asked to check
for defects before using items and must not use the product if returning it.
Items cannot be returned in a used condition, and must arrive undamaged. Once a
skateboard has been assembled, its parts cannot be returned or exchanged. To
initiate a return please contact us. All products being returned need to be in
a new and unused condition. No refund will be issued if a product is returned
without authorisation. Your refund will include outward delivery charges, but
not import duty or taxes.
Customers are responsible for all
return shipping charges and insurances associated with returning their item. If
we accept a return and we are replacing a faulty item for you, we will pay the
shipping for the replacement item. Customers outside of the UK must pay
the import duty and tax for any replacements, or their item may not clear
customs. Customers who do not pay import duties or taxes may find that their
item is returned to us, at our expense, or disposed of by customs or courier
company. In either case, no refund will be issued.
How to return goods
us or initiate a return request on the website. For changes of mind and cancellations,
you are liable for the cost of the return postage and postage insurance. Goods
should be returned unused, undamaged and in their original packaging.
defects, shortages or good damaged in transit, please contact us with
photographs of the issues on your unused product within 14 days of receipt. If
we are satisfied that shortage, transit damage or defect apply – we will pay
for the return and supply shipping labels for you.
all cases where the Goods are returned, they must be returned in their original
packaging and you must quote the delivery note number. Please include a copy of
the delivery note and a note describing the problem in with the returned Goods.
For click & collect and direct purchases, please check the goods before leaving the shop. Goods may be returned to the shop with your receipt, within 14 days of purchase, for a refund or replacement, if unused and undamaged.
Where to Return Goods
All Goods should be returned to Skatenotbored (GreenHalse Electronics Ltd.), 1
Designer House, Sandford Lane, Wareham, Dorset BH20 4DY, UK. The contact telephone
number is (+44)01202916411 Email : firstname.lastname@example.org
Refunds for change of mind or cancellation
Goods that are returned through cancellation or change of mind, may be subject
to a 20% handling charge with a minimum charge of £2.00. A deduction will be
made if the value of the goods has been reduced as a result of you handling the
goods more than was necessary. The extent to which you can handle the goods is
the same as it would be if you were assessing them in a shop. We will refund
the amount you paid for the item less any of the above deductions within
fourteen (14) days of us receiving the Goods or you providing proof of the
return of the Goods to us.
If you purchase Goods from us acting in the course of business the above rights of cancellation do not apply to you. In this event and subject to your other rights of cancellation set out in these Conditions, cancellation of your order or the return of any Goods (which are not subject to Clauses 7.1 and 7.2 above) may only be accepted after prior agreement with us. On no account can cancellation be accepted for items ordered specially by us on your behalf.
Gift vouchers will not expire. Refunds for unwanted gift vouchers can be issued to the original purchaser only. Gift voucher use will be documented on the paid invoice and as for usual forms of payment we will keep an accounting record of gift voucher use. Gift vouchers can only be refunded, or used to purchase on this site; they may not be not be exchanged for money or equivalent. If you want to use part of a gift voucher, contact us for assistance.