Terms & Conditions

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SAFETY WARNING AND DISCLAIMERS

Our skateboards and scooters are sports equipment, not toys.

SKATEBOARDING, SCOOTING, SKATING  AND BIKING ARE DANGEROUS.

Research your body size, foot size, body weight and riding style to ensure you choose a product or accessories suitable for you and your set up.

Only use your equipment for its intended use.

Always check you equipment for damaged or loose components before riding. 

Do not ride a skateboard if you are experiencing wheel-bite.

Wear a helmet and protective pads.

Ride within your ability.

Skatenotbored and their owner company accept no liability for injury caused during use of products.

 For safety tips visit :

http://www.skateboardsafety.org


Terms and Conditions for price, payment, collection, shipping, setting up and use of equipment, returns and gift vouchers

Ordering and Price

Place orders on this website for payment at checkout by Paypal or Card, or select BACS payment for an invoice which will have BACS or Paypal / Paypal with Card options.

You may also order by email - we will send an invoice which may be paid by BACS transfer or Paypal. 

Goods are only shipped after cleared payment. We do not offer credit terms.  

Checkout will add 20% VAT for UK and Northern Ireland customers. Europe and the rest of the world will have no taxes added at checkout.  Customers outside of the UK must pay the import duty and tax for any purchases or replacements, or their item may not clear customs. Customers who do not pay import duties or taxes may find that their item is returned to us, at our expense, or disposed of by customs or courier company. In either case, no refund will be issued.

Delivery charge is £4.99 including VAT

Shipping and Collection

Collection after payment for click and collect items is from 1 Designer House, Sandford Lane Industrial Estate, Wareham, Dorset.  BH20 4DY +44(0)1202 916411 email skatenotbored@gmx.com during open hours.  We will text when your item is ready for collection. We will email if no mobile number is available for texting.

For postal items we will provide delivery with a reputable courier or postal service for a charge of £4.99 including VAT and will provide delivery details. Delivery in the UK is usually within 3 working days of order. Delivery elsewhere requires a quote and invoice and is usually within 7 working days, subject to customs clearance.  Customers outside of the UK must pay the import duty and tax for any purchases or replacements, or their item may not clear customs. Customers who do not pay import duties or taxes may find that their item is returned to us, at our expense, or disposed of by customs or courier company. In either case, no refund will be issued.

Customers may visit the shop for purchases. 

Checking and Setting up your ride

Before riding, take the time to learn how the components of your ride should be set up and checked.

Always check for correctly fastened components and damage.

Do not ride equipment with loose, broken or cracked components.

Make sure any griptape is secure.

Make sure your equipment  is suitable for your size and weight. Set up your equipment to suit your weight and ensure the correct function is checked. On skateboards, check for wheel-bite and eliminate it.  Wheel-bite is when the wheels rub against the underside of the deck when leaning - it can stop your board and cause you to fall. Wheel-bite can happen if your trucks are too loose. You might choose to fit harder bushings. You might want to fit riser pads. If riser pads are added, make sure your bolts are long enough to fit correctly.

Wheels and bearings

Bearings can be gently removed using a bearing press tool. Do not hit the bearings to remove them – you will damage them. New bearings will be coated with a thick and sticky factory grease. Learn how to clean your bearings and apply speed cream, and do this whenever needed.

When you refit a wheel, ensure you have learned the correct procedure and you have the necessary components. On scooters use thread locker and tighten the screws throughly. On skateboards do up the wheel nut to full tightness and then ease of a quarter of a turn at a time only, until your wheel spins fast. Make sure you can see threaded bar protruding at least 3mm through your wheel nut, and that the nylon locking mechanism of your nut is stopping the nuts from undoing during use. Wheel nuts must be replaced if the nylon inside is wearing out.

Squeaking when riding or turning on a skateboard

This is perfectly normal. The squeaking usually comes from the pivot cup in your trucks. It is the insert in between the hangar and the baseplate. Quick fixes for the squeak can be; cleaning the pivot cup, or inserting a small amount of paraffin wax shavings, or soap into the pivot cup – this reduces the friction and can stop the squeak.

The 14 day Inspection period

Use the Warrany information below to see if any found defects are covered. If during the Inspection Period (within 14 days of receipt of the Goods), the Goods are found to be defective, you must inform us within the Inspection Period of such defect. We will arrange for collection of such Goods or ask you to return the Goods to us at our cost and once we have checked that the Goods are faulty, we will in consultation with you: Replace the Goods; or Repair the Goods; or Provide you with a full refund for those defective Goods.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 if you purchase Goods from us via our catalogue or on the Site and you are a UK/EU consumer, you are able to cancel your order with us for any reason or no reason at all within fourteen (14) days following receipt of your Goods by providing us with notice. Your rights of cancellation are in addition to your other rights of cancellation set out in these Conditions. Goods should be returned to us as soon as reasonably practicable but in no event later than fourteen (14) days after your notification to us that you wish to cancel your order.

Defects

If your item is defective, we will do our best to get you back on your wheels! If you believe something is defective with your product, but you are not entirely sure what the issue is, contact us so we can run you through a few steps to help solve your problem. At times, issues are small and fixable with a few quick adjustments.

On skateboards, if all four wheels do not touch the ground on your new board you will first need to check your truck tightness, and check for uneven or damaged bushings. This is a common problem. Rarely, a deck may be warped, in which case it will need returning in unused condition.

Returns and refunds in the case of Shortages, damage and order errors

If there are shortages or damages to the Goods you receive which have occurred whilst in transit, or there is any other error with your order (such as you have received the wrong product), you must notify us within 14 days of receipt of your delivery (the "Inspection Period"), giving us full details of any such shortages, damages or errors with the Goods or your order. You must promptly return any damaged Goods or Goods received in error to us together with all packaging. We will reimburse you for the postage costs incurred in returning such Goods. This is best done by contacting us for a shipping label. Where we accept that there has been damage in transit, a shortage or an error in the Goods dispatched, we shall make up any shortfall, error or damage to your order free of charge as soon as reasonably possible, or organise a refund.  After the Inspection Period has expired, you will be deemed to have accepted the Goods and any attempt to return the Goods after this time pursuant to this clause will be rejected by us.

SKATENOTBORED WARRANTY

Most of the sports products we sell are covered under warranty for hardware failure due to manufacturer errors. All warranties will be void if this product is modified in any way. Poor maintenance, apparent external damage or wilful damage, misuse or incorrect installation will not be covered by our warranty. We will not warranty or replace any product that is not purchased directly from Skatenotbored or an official recognised stockist. Proof of purchase must also be provided with any warranty claim.

Warranties on our products can only be processed if you have a proof of purchase and you are the original owner. If you have any issues that are valid please contact us at https://skatenotbored.com Tel : 01202 916411 and we will assist you with your issues.

STUNT SCOOTERS

DECKS Usually covered by a 3 months manufacturer's warranty.

This will cover: Snapping or visible cracking of the deck. Visible paint of finish defects out of the box. Function of the deck.

This will not cover

Any damage caused by misuse or abuse to the deck. (Grinding Unwaxed Surfaces such as curbs or ledges). Scratching, fading of paint or anodising over time. Damage to the headset cups due to incorrect installation. Modifications to any part of the deck. Apparent external damage or wilful damage, misuse or incorrect installation. Please note: Scooter decks are subject to extreme pressures and stress. To increase the life expectancy of your deck, avoid constantly jumping to flat and make all attempts to land smoothly, minimising the shock to the deck. 

All Scooter decks are prone to failure due to the nature of the use, it’s a by-product of the sport. Decks are constantly put under extreme pressures and grinded on extensively which can weaken the product over time. 

wHEELS Usually covered by a 90 day manufacturer’s warranty.

This will cover: De-hubbing of the PU tire from the wheel core. Warping or deformation of the hub bearing housing. Extreme chunking of the PU due to manufacturer error. This will not cover : Wheel bearings. Apparent external damage or wilful damage, misuse or incorrect installation. Standard wear and tear from daily use. Damaged caused by grinding.

TITANIUM BARS Usually covered by a 30 day manufacturer’s warranty. This will cover: Cracking of welds. Paint defects. This will not cover : If bars have less then 40mm of fork tube inside the bars. If you modify or cut your bars. Scratching or chipping of paint. Misuse of your bars. Bending or cracking due to misuse or poor landing. Apparent external damage or wilful damage, misuse or incorrect installation. Titanium bars are a light-weight specialised product for use by smooth and proficient riders. Landing incorrectly, throwing bars from any height or dropping will damage the bars. This is not covered by the warranty.

aLUMINIUM BARS Usually covered by a 30 day manufacturer’s warranty. This will cover: Cracking of welds. Paint defects. This will not cover :If bars have less then 40mm of fork tube inside the bars. If you modify or cut your bars. Scratching or chipping of paint. Misuse of your bars. Bending or cracking due to misuse or poor landing. Apparent external damage or wilful damage, misuse or incorrect installation. Aluminium bars are a light-weight product for use by smooth and proficient riders. Landing incorrectly, throwing bars from any height or dropping will damage the bars. This is not covered by the warranty.

CHROMOLY BARS Usually covered by a 90 day manufacturer’s warranty. This will cover: Bending or breaking of bars. Snapping of top Bar Compression. This will not cover : If bars have less then 40mm of fork tube inside the bars. If you modify or cut your bars. Scratching or chipping of paint. Misuse of your bars. Snapping of Bar Compression due to poor construction/Loose bolts. Bending or cracking due to misuse or poor landing. Apparent external damage or wilful damage, misuse or incorrect installation.

FORKS Usually covered by a 90 day manufacturer’s warranty. This will cover: Breaking or bending (excluding the axle). This will not cover : Breaking or bending of the axle. Misuse or poor set up. Any modifications to the fork. Apparent external damage or wilful damage, misuse or incorrect installation.

CLAMPS Usually covered by a 90 day manufacturer’s warranty. This will cover: Breaking or clamp body. This will not cover : Cross threading the bolts. Snapping bolts. Stripping of the bolt heads by using rounded-off Allen keys. Scratching of paint or anodizing. Apparent external damage or wilful damage, misuse or incorrect installation.

BRAKES: Usually covered by a 30 day manufacturer’s warranty. This will cover: Snapping or Cracking of the Brakes Structure. This will not cover : Cross threading or rounded bolts. Snapping bolts. General Wear of Nylon from braking. Wear from Excessive force from incorrect installation.

NYLON REPLACEABLE DECK ENDS  Usually covered by a 30 day manufacturer’s warranty. This will cover: Snapping of the overall structure. This will not cover : General Wear from Grinding. Dented or Miss-shaped Edges. Rounded Axle Nut locking system. Wear from Excessive force from incorrect installation.

EXCLUSIONS Grip Tape, Grips, Headsets and Bearings are consumable products and are not covered under warranty unless received in a non-functioning or defective state. These have a standard statutory life expectancy of a minimum 14 days from purchase. If any of the above products “fail” within 14 days, the manufacturer will usually agree to replace the product. 

SKATEBOARDS - COMPLETE SKATEBOARDS, decks, trucks and wheels Usually covered by a 6 months manufacturers warranty. This will not cover:  Normal wear and tear in the form of: Tail or nose wear from dragging your skateboard. Damage due to impact on curbs or other objects. Damage from extreme temperature changes, water, or moisture. Warping as a result of exposure to heat, snow, rain, or immersion in water. Edges chipping or cracks from impact to foreign objects. Stress cracks in the surface plies that are not deemed to be defects and do not affect the structural integrity of your skateboard. Breaks due to: User error in assembly of your skateboard or components. High impact tricks. Any sort of intentional breakage. Physically modifying your skateboard (chopping, drilling, etc.). Grip tape replacement or repair.

PROTECTION HELMETS Usually covered by a 180 day manufacturer’s warranty. The impact absorbing material called EPS (Expanded Polystyrene). It is designed to compress, break and crack upon major impact, so your head doesn't! Your helmet is not designed to withstand multiple serious impacts and you MUST replace your helmet after one serious impact. Although the helmet exterior may look perfectly fine from the outside the EPS structure may be compromised following a heavy impact. Please replace your helmet after a heavy impact for your own safety.This will cover: Manufacturing defect. This will not cover : Damaged caused by use.

PADS Usually covered by a 90 day manufacturer’s warranty. This will cover: Manufacturing defect. This will not cover : Damaged caused by use. 

Returns

In addition to our warranty terms, the following situations are not accepted for return:

Breakage due to

Wear

Improper installation of accessories

Improper foot positioning when landing high impact tricks

Intentional breakage

We allow our customers to start a return within 14 days, and complete a return within a further 14 days, of the product receipt for a refund or an exchange for defective items, or as part of your cooling-off period if you change your mind. Customers are asked to check for defects before using items and must not use the product if returning it. Items cannot be returned in a used condition, and must arrive undamaged. Once a skateboard has been assembled, its parts cannot be returned or exchanged. To initiate a return please contact us. All products being returned need to be in a new and unused condition. No refund will be issued if a product is returned without authorisation. Your refund will include outward delivery charges, but not import duty or taxes.

Customers are responsible for all return shipping charges and insurances associated with returning their item. If we accept a return and we are replacing a faulty item for you, we will pay the shipping for the replacement item.  Customers outside of the UK must pay the import duty and tax for any replacements, or their item may not clear customs. Customers who do not pay import duties or taxes may find that their item is returned to us, at our expense, or disposed of by customs or courier company. In either case, no refund will be issued.


How to return goods

Contact us or initiate a return request on the website. For changes of mind and cancellations, you are liable for the cost of the return postage and postage insurance. Goods should be returned unused, undamaged and in their original packaging.

For defects, shortages or good damaged in transit, please contact us with photographs of the issues on your unused product within 14 days of receipt. If we are satisfied that shortage, transit damage or defect apply – we will pay for the return and supply shipping labels for you.  

In all cases where the Goods are returned, they must be returned in their original packaging and you must quote the delivery note number. Please include a copy of the delivery note and a note describing the problem in with the returned Goods.

For click & collect and direct purchases, please check the goods before leaving the shop. Goods may be returned to the shop with your receipt, within 14 days of purchase, for a refund or replacement, if unused and undamaged.

Where to Return Goods

All Goods should be returned to Skatenotbored (GreenHalse Electronics Ltd.), 1 Designer House, Sandford Lane, Wareham, Dorset BH20 4DY, UK. The contact telephone number is (+44)01202916411 Email : skatenotbored@gmx.com

Refunds for change of mind or cancellation

Any Goods that are returned through cancellation or change of mind, may be subject to a 20% handling charge with a minimum charge of £2.00. A deduction will be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop. We will refund the amount you paid for the item less any of the above deductions within fourteen (14) days of us receiving the Goods or you providing proof of the return of the Goods to us.

If you purchase Goods from us acting in the course of business the above rights of cancellation do not apply to you. In this event and subject to your other rights of cancellation set out in these Conditions, cancellation of your order or the return of any Goods (which are not subject to Clauses 7.1 and 7.2 above) may only be accepted after prior agreement with us. On no account can cancellation be accepted for items ordered specially by us on your behalf.

Gift Vouchers

Gift vouchers will not expire. Refunds for unwanted gift vouchers can be issued to the original purchaser only. Gift voucher use will be documented on the paid invoice and as for usual forms of payment we will keep an accounting record of gift voucher use. Gift vouchers can only be refunded, or used to purchase on this site; they may not be not be exchanged for money or equivalent. If you want to use part of a gift voucher, contact us for assistance.